Refund Policy
Transparent and straightforward refund terms for your assurance
Overview
At EquitableCommonSpark, we recognize that plans may change; therefore, we endeavor to maintain clear and equitable refund practices. This document details the parameters in which refunds are granted for our yacht rental offerings.
We urge you to review this document thoroughly prior to making a reservation. When you book a rental with EquitableCommonSpark, you are confirming your acceptance of these refund stipulations.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund excluding transaction costs
Processing Time: 5-7 business days
Processing Fee: €50 for credit card operations
Conditions: Must be submitted via written communication such as email or telephone
24-72 Hours Before Charter
Eligible for: Half of the entire cost for charter
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the reimbursement
Conditions: Cancellation must be justified; additional costs for administration will apply
Less than 24 Hours Before Charter
Eligible for: No reimbursement provided
Exception: Exceptions considered for emergencies
Alternative: Credit towards another charter may be granted at the discretion of the management
Conditions: Verified proof required for emergency cases
Weather-Related Cancellations
Our Weather Guarantee
Client safety remains our utmost concern. Should meteorological conditions be assessed as hazardous for charter operations by our certified captain, we offer several accommodating options:
- Full Refund: Issued when rescheduling isn't feasible
- Reschedule: Change the date of your charter without additional expenses
- Charter Credit: A voucher valid for one year from the original planned date of the charter
Weather Assessment Process
Elements of our weather evaluation include:
- Analyzing wind strength and direction
- Assessing wave elevation and general sea state
- Forecasting visibility and precipitation
- Sea safety notices and warnings from maritime authorities
- Safety judgments as determined by our professional captain
Decision Timeline: Resolutions regarding weather-induced cancellation are made at least 4 hours prior to the scheduled departure time.
Medical Emergency Refunds
Emergency Circumstances
We are sympathetic to the fact that medical urgencies can arise. The conditions below might qualify for special consideration:
- Sudden medical conditions or accidents necessitating admission to a hospital
- A family death
- Military instructions or unexpected orders
- Mandatory jury service or legal summons
- Disasters impacting travel plans
Documentation Requirements
For processing refund requests under urgent circumstances, the following proofs will be needed:
- A verified medical statement or hospital reports
- A certificate verifying a death (if applicable)
- Documented military deployment orders
- Legal notifications for court or jury duties
- Government travel warnings or announcement of emergencies
Processing: Reimbursements for medical emergency cases are completed within 3-5 working days after receiving appropriate evidence.
Operational Cancellations
Mechanical Issues
In the event that the designated vessel encounters technical malfunctions which are irreparable:
- Alternative Vessel: We will seek to arrange a comparable substitution
- Full Refund: Offered when an acceptable alternate is not available
- Partial Refund: Granted if there is a difference in cost between vessels
- Compensation: Additional reparation may be afforded for the inconvenience caused
Crew Unavailability
On rare occasions where qualified crew are not available:
- Substitute staff will be organized when feasible
- Total reimbursement given if the charter cannot be conducted
- Opportunity to reschedule without incurring further costs
Refund Processing
Payment Method
Compensation shall be remitted through the original means utilized for payment:
- Credit Cards: Processed within 5-7 business days
- Bank Transfers: Handled within 7-10 business days
- Cash/Cheque: Completed within 3-5 business days
Processing Fees
Credit Card Processing
€50 charge for cancellations well ahead, exceeding 72 hours
Bank Transfer Processing
€25 charge for all bank reimbursements
International Processing
Supplementary charges may be pertinent for global transactions
Charter Credits
When Credits Are Offered
Charter credits might be presented as a refund alternative in particular situations:
- Non-timely cancellations (below 24 hours notice)
- Cancellations due to weather events
- Voluntary changes requested to scheduling
- Delays or disruptions due to operational hindrances
Credit Terms
- Validity: 12 months from issuance
- Transferability: Credits cannot be transferred to others
- Value: Amount equivalent to the full value of the charter without deduction of administration fees
- Usage: Applicable towards any future charter openings
- Expiration: No prolongation beyond one year
Partial Service Refunds
Service Interruptions
If your charter is disrupted or abbreviated due to reasons within our control:
- Refund proportionate to the unused charter duration
- Voucher for another rental of comparable value
- Complimentary additions or upgrades
Guest-Related Interruptions
If a rental ends prematurely because of a guest's behavior or safety breaches:
- No compensation for the portion of the service not utilized
- Full payment remains obligatory
- Possible additional fees
Dispute Resolution
In case of contention over a refund verdict, you may:
- Ask for a reassessment by our administrative team
- Submit further proof or details
- Look for mediation through consumer advocacy entities
- Explore available legal options in accordance with the law
How to Request a Refund
Step 1: Contact Us
To proceed with a refund demand:
- Email: [email protected]
- Phone: +377 93 15 25 25
- In person at our coastal office
Step 2: Provide Information
Affix the subsequent details to your appeal:
- Confirmation code of the booking
- Scheduled date and time of the charter
- Cancellation rationale
- Any relevant evidential documents (if applicable)
- Chosen method for reimbursement
Step 3: Review and Processing
After submission, our crew will confirm receipt within one day, complete a policy comparison, decide within two days, and if sanctioned, process the refund as previously noted.
Important Notes
- All appeals for reimbursement must be made in writing
- Refunds are calculated in €, regardless of the currency used initially
- Procurement of travel insurance is highly encouraged
- This protocol is subject to modifications, with a month's notice
- Refunds adhere to relevant taxes and jurisdictional regulations
Contact Information
For inquiries or to proceed with a refund request:
Refunds Department
EquitableCommonSpark Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco
Phone: +377 93 15 25 25
Email: [email protected]
Office Hours: Monday to Friday, 9:00 AM to 5:00 PM